Sears - Warranty service on riding mower
Craftsman YTS 3000 riding mower - Product Protection/Warranty work - Complaint
I have a Craftsman YTS 3000 riding mower/lawn tractor that's two seasons old. This season, it would not start. I charged the battery (after buying a battery charger/maintainer) and got it going, hoping that running for a few hours would finish charging the battery, but a day or two later it wouldn't start again. When I purchased the mower, I purchased the extended warranty/service plan for 3 years of protection, so I called and explained the problem. I was told that a technician would be sent out in a little over two weeks. When I asked if it was possible to get someone sooner, I was told that was the first time a technician would be in my area. This is unacceptable for a plan I paid over $300 for. I don't necessarily expect next-day service, but surely a national company like Sears can do better than *two weeks*! I now consider all extended warranties from Sears to be essentially worthless for anything time-sensitive. I'd rather pay more over the life of my equipment to get *timely* service. I guess that's what happens when the company already has your money.