lexus Complaint - Bad Service
I am filing this complain regard the unethical practice of Lexus of Rockville Centre.
With a good will, I spent $42,000 to purchase a pre-owned Lexus LS430 in September. I made a request to a locally well-known locksmith to make a copy of my car key as a spare one. The locksmith wasted about 2 hours trying to duplicate the key, but he did not succeed. In the end, I was told that Lexus dealership intentionally blocked the car ignition computer and it has made this car key duplication impossible. This kind of action is against Fair Trade Act law. I was surprised that this actually happened in Lexus dealership, no other car manufacture would do this kind of cheap trick.
Regard the car key matter, I called the dealership and tried to find a solution for it. At the time, my phone call was transferred to a chief of the parts department, he told me that it was Lexus head quarter’s decision and he can do nothing about it. Again, my phone call was transferred to a Lexus company manager’s
office where no one answered my phone call, so I left a message. I am expecting a call from the manager very day and he has never bothered to call me back.
With the whole affair, I have experienced a “moment of the truth” which totally destroyed my previous good image towards Lexus. Until today my problem is still remained unsolved. I am waiting for the replies from the companies or I will have my attorney to initiate a legal action.