Travelpro International - Full Life Warranty on the Platinum Product Is Full of Baloney
Customer Service Failed to Back Up the Full Life Warranty - Complaint
CALIFORNIA -- We purchased a Travelpro platinum luggage that we paid more as it came with lifetime warranty only to find the customer service try to misled the customer and refused to replace defective product as parts are not available. Director of customer service provided very rude and poor service. Call to CEO office refused to speak and we had been told that CEO supports Director of customer service without getting involved. We do not recommend Travel pro product.