Disney World - I want information and I can't get it
BUENA VISTA -- My wife and I would like to stay in a Disney hotel for 2 nights on
5/14 - 5/16/12, but because of certain requirements, I don't know if the Disney Value hotels will satisfy our needs, and I can't get help from Disney personnel.
On, or about, 4/7, I had a on-line chat with a male representative. I started by telling the representative the dates we're interested in, that we are FL residents, have a $ limit of about $100 (+ taxes) per night, and since my wife uses a walker, prefer a walk-in shower and need to easily get transportation to Epcot. I asked for a recommendation.
The response I got was a message asking for the dates, and which hotels, I'm interested in. Obviously, no one read my chat, and gave me a standard response.
On 4/8, I sent an email to guest communications, because it was the only email address I could find, and the information implied that I could get help. I asked similar questions, including our dates and requirements caused by my wife's walker. On 4/12, I found a response email ((KMM3718501I15977L0KM) sent on 4/10. It was another form letter, thanking me for sharing my experiences with them, giving a sales pitch, and a phone number to discuss my letter (which I thought included our requirements). I called [snip], DRC Guest Correspondent, at the number given, and was answered with a message that she was not there, and wouldn't be back until Monday, 4/16
I spoke with my daughter, and she was incredulous, that Disney doesn't post a toll free number, or email address, to get hotel information.
Contrary to wha Disney claims as their policy, I'm not finding them to be customer friendly.