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Disney World - I want information and I can't get it
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Review by myron18 on 2012-04-12
Rating: 
BUENA VISTA -- My wife and I would like to stay in a Disney hotel for 2 nights on
5/14 - 5/16/12, but because of certain requirements, I don't know if the Disney Value hotels will satisfy our needs, and I can't get help from Disney personnel.
On, or about, 4/7, I had a on-line chat with a male representative. I started by telling the representative the dates we're interested in, that we are FL residents, have a $ limit of about $100 (+ taxes) per night, and since my wife uses a walker, prefer a walk-in shower and need to easily get transportation to Epcot. I asked for a recommendation.
The response I got was a message asking for the dates, and which hotels, I'm interested in. Obviously, no one read my chat, and gave me a standard response.
On 4/8, I sent an email to guest communications, because it was the only email address I could find, and the information implied that I could get help. I asked similar questions, including our dates and requirements caused by my wife's walker. On 4/12, I found a response email ((KMM3718501I15977L0KM) sent on 4/10. It was another form letter, thanking me for sharing my experiences with them, giving a sales pitch, and a phone number to discuss my letter (which I thought included our requirements). I called [snip], DRC Guest Correspondent, at the number given, and was answered with a message that she was not there, and wouldn't be back until Monday, 4/16
I spoke with my daughter, and she was incredulous, that Disney doesn't post a toll free number, or email address, to get hotel information.
Contrary to wha Disney claims as their policy, I'm not finding them to be customer friendly.
5/14 - 5/16/12, but because of certain requirements, I don't know if the Disney Value hotels will satisfy our needs, and I can't get help from Disney personnel.
On, or about, 4/7, I had a on-line chat with a male representative. I started by telling the representative the dates we're interested in, that we are FL residents, have a $ limit of about $100 (+ taxes) per night, and since my wife uses a walker, prefer a walk-in shower and need to easily get transportation to Epcot. I asked for a recommendation.
The response I got was a message asking for the dates, and which hotels, I'm interested in. Obviously, no one read my chat, and gave me a standard response.
On 4/8, I sent an email to guest communications, because it was the only email address I could find, and the information implied that I could get help. I asked similar questions, including our dates and requirements caused by my wife's walker. On 4/12, I found a response email ((KMM3718501I15977L0KM) sent on 4/10. It was another form letter, thanking me for sharing my experiences with them, giving a sales pitch, and a phone number to discuss my letter (which I thought included our requirements). I called [snip], DRC Guest Correspondent, at the number given, and was answered with a message that she was not there, and wouldn't be back until Monday, 4/16
I spoke with my daughter, and she was incredulous, that Disney doesn't post a toll free number, or email address, to get hotel information.
Contrary to wha Disney claims as their policy, I'm not finding them to be customer friendly.
Comments:
Posted by Inat on 2012-04-12:
Vacation Package Booking
(407) 939-7675
No, it's not toll free but it's a contact #. If you have a cell phone, it should be free
(407) 939-7675
No, it's not toll free but it's a contact #. If you have a cell phone, it should be free
Posted by Me on 2012-04-13:
I would call and talk to one of the booking agents. They ladies I have spoken to for our trip in two weeks have been beyond helpful. I did notice the one gentleman I spoke with, he was not as helpful. Call the 407 number listed above and someone should be able to help
Posted by Mrs. V on 2012-04-13:
You could also try The DIS Boards website
http://www.disboards.com/
They are a forum for people who go to Disney alot. They have a handicapped forum that is very, very good and may be able to answer your questions or point you to the disney department that can.
http://www.disboards.com/
They are a forum for people who go to Disney alot. They have a handicapped forum that is very, very good and may be able to answer your questions or point you to the disney department that can.
Posted by FlShopper on 2012-04-15:
If you're a FL resident and you have AAA, you can book the trip with them. They will be able to provide you with the information you're seeking.
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