United Airlines - Travel ALERT to All Disabled Passengers!
Flying United Airlines as a Wheel Chair Bound Passenger - Complaint
SAN JOSE AND DENVER, CALIFORNIA -- It was a whirl wind 2 day trip from San Jose, CA to Grand Junction, CO via Denver CO. 4 flight segments with my 9 year old daughter who is in a wheel chair. We travel a lot. When we fly we fly on South West, a fabulously handicap friendly outfit that goes out of their way to make you feel comfortable and help make the hassle of flying as easy as possible. this time we had to go United. Bummer for us. I booked handicap reservations. I called when I booked to let them know I was traveling with a child in a wheel chair, reqesting front row for ease of access. I was told 3 weeks prior to departure that they could not help me but I should call 24 hours in advance. I called 24 hours in advance (10 to be exact). I was told that they couldn't do anything about the seats (row 26) and I needed to handle it at the checking counter. The next morning at the check in counter I was told I should have called, there was nothing they could do about it, the gate would be able to help me. Well... By now you got it. They told me at the gate that the seats were full and they couldn't do anything about it!!! Ok... I mentionedntherenwere four flight segments, right? I threw a fit. I told her to waren the flight crew that they would have a hostile mother on board and that I would make them setup the aisle chair in the plane 4 times if they didn't The agent, (the same lady at the first counter) beg a passenger in the front row to switch - problem resolved. Ish. I told her thank you and if she could please let the agents know that we had 3 more flights so that we could avoid this mess on the subsequent flights.