PNC Bank - Not so online banking
bank account - Complaint
INDIANAPOLIS, INDIANA -- I am a former National City customer who's account was purchased by PNC. I also bank with Chase Bank. Chase has a great modern online banking system. I recently opened online banking access to pnc. Unfortunately, I forgot my new passowrd and hoped to reset it. With Chase, they will automatically send you a text message with a temporary access number so you can get on right away from anywhere in the world. PNC doesn't do that. In order to change my online password, I have to call them by telephone (not online) and then they will mail me a new password through snail mail (not online). They couldn't even email it to me. I know they have my email because they send me advertisments. None of this is state of the art or convenient. I think I'll transfer my accounts back to Chase.