Hotwire - Robbers
NEW YORK, NEW YORK -- Ive had multiple encounters with Hotwire. I find that they are very eager to take your money but as soon as that has been accomplished then Hotwire is no longer willing to help you in any way. I have a reservation booked for April 28th and I'm unable to make the reservation so I inquired about refund or transfer to someone else's name and they responded saying that it is not possible at all and those are their terms.
I don't believe that there is nothing they can do especially for transferring it into someone else's name because they're still getting the money. This site does not have good customer care, they don't try and help you in any way. I will never use Hotwire again and neither will any of my friends, family and coworkers after I explain this situation. A higher price is worth the flexibility and professionalism that Hotwire will not offer.
I suggest everyone read all the fine print and think twice about there decision to book through Hotwire. sincerely,
Frustrated and disgruntled customer.