Babies R Us - Conversion Cribs-Kits Never Available
Baby Italia Pinehusrt Collect Expresso Item 411048 + 417731 - Complaint
SARASOTA, FLORIDA -- We purchased a crib from Babies R Us, conversion to toddler bed and full is available. That is all we were told. Low n' behold what they left out was, this is an exclusive crib to BRU only, special order comes from China or Japan, and they will not take your order for conversion kit until it is in stock in Babies R Us warehouse and then it still takes 10-15 WEEKS, yes WEEKS, even though manufacturer has them in stock and says it goes out 3-5 days after BRU orders.
We have now waited over 7 months for these rails and now our child has outgrown her crib and has no bed of her own due to waiting on these rails and cost over $200 for just the rails. Meanwhile, they no longer make the crib!!!!!
I would NEVER purchase again from Babies R Us. We call BRU and all we get is attitude and excuses.