Cheap Caribbean.com - FALSE Advertisers for Poor Resorts
Lifestyle Tropical Resort and Spa Dominican Republic - Complaint
My husband and I were concerned on going to the Lifestyle Tropical Resort prior to leaving due to the poor reviews we were seeing recently about the resort and requested to switch to another resort in the area and keep the same flights. The representative from Cheap Caribbean ensured us that this resort was fine and that there were no issues with people getting sick or unsanitary conditions. We stressed the fact that we were traveling with a child that has one kidney and did not want to be in a situation where she would get sick and become dehydrated as this would put strain on the one kidney that she has. They refused to allow us to switch to another resort.
Well what they told my husband was all lies! This is the complaint that I wrote to Cheap Caribbean after we returned from our horrifying trip to Lifestyle Tropical Resort and Spa in the Dominican Republic:
We were provided extremely poor conditions for our rooms. Toilet made an extremely loud siren noise when flushed for aprox. 2 minutes each time. Water would spray out of the top of the tank. Spring popped through mattress and cut my husbands foot open. Refused to replenish bottled water, called the desk and they said that it is not included in the Cheap Caribbean package.
Found a worker who we paid to give us 6 bottles of water for our room. Gave us reservations for two restaurants, which you do not get to choose the time or restaurant. Went to Italian restaurant and were treated differently then others with the VIP gold bracelet. We were given completely different dishes then other guests had and the food was inedible. Food at salad bar at restaurant was not kept cold or hot, just out on trays in the heat. At the buffet, conditions are unsanitary. Birds landing all over the food, defecating, and eating. Workers just shooed them away and did not remove the food that was contaminated by the birds.
A cook was wiping their sweat off their forehead with their hands and then serving pasta. The food was horrible and mostly inedible at the buffets. What we did eat (white rice and chicken), we got extremely sick from. My two daughters, husband and myself had severe diarrhea and vomiting for several days. There is a sewage line running down onto the beach. Workers were digging the trenches deeper to accommodate the flow of the sewage into the ocean. The smell at the Confresi side of the resort was to say the least Putrid. It was so bad that the smell burned your nose and throat at times. How on earth can you promote this resort to anyone!
Cheap Caribbean should be ashamed that you FALSE advertise for this resort. Would you send your family here? You are not receiving any VIP amenities except access to the VIP fake beach and bar. This resort treats people with the yellow wrist band very poorly and unfairly. I work for a large hospital corporation and am extremely appalled at the unsanitary conditions and poor customer service.
They did not mention the Bravissimo show at Ocean World nor the Party on Sunday night. When we inquired the girl at the desk told me she would check to see if it was happening and let me know. When we went to Ocean World during the day, we asked about the show and she said "Oh didn't they give you your reservation for tonight?" Needless to say they didn't! Which you advertised we had access to. We also did not get to go the party, they told us that we had to go to the buffet at Casablanca. We didn't want to eat, because our stomachs could not handle it, we just wanted to see it. We ended up buying boxed corn flakes and Gatorade in the gift shop and that is what we lived off of until it was time to go home.
We tried to change the flights to come home early, but we could not endure the cost. I feel that I have been "had". Cheap Caribbean promotes this resort, yet the staff on the resort state "This is what Cheap Caribbean allows you to have". They blame everything on your company. When we went on the tour. First they lie and tell you they want to take you around the resort to show you where everything is and give you your welcome package of t-shirts and rum. When you go on the tour they show you the Villas and suites for members and shareholders and the great stuff we could have if we "buy in". Meanwhile on the tour they tell you that they know that the food, service, and accommodations that you are in are mediocre, but that is what you paid for with Cheap Caribbean.
I have to say that the system I feel is very poor and deceitful. My husband and I have the ability to buy in to a time share if we wanted, however I would never go back to a resort that treats people that poorly, and provides them with food and conditions that intentionally make people sick. I really feel that you should strongly consider discontinuing the promotion of this resort. This is definitely a way to loose customers, business and revenue. I feel that my family is entitled to compensation for what we endured and the false information we were provided by your company. At minimum, I feel we should be reimbursed for cost of the vacation through Cheap Caribbean.
Needless to say they have yet to respond to my concerns!