Best Buy - Making things right
Gift card - Complaint
PERRYSBURG, OHIO -- My wife purchased a I Pad2 for my birthday. At checkout she redeemed a coupon for $50.00 off on your next purchase. The cashier had a problem getting the gift card to register and had a manager come to assist. After getting the gift card and finishing the purchase (no one told my wife that the card was only going to be worth $10.00) now her fault for not reading the entire advertisement that stated that apple purchases were excluded, but she w under the impression she was receiving a $50.oo gift card. At Christmas we went to the store to redeem the card on a vidio game or my son, an at check out we were told the card was only good for $10.00. After figuring out what happened, talking to the manager, I asked if they could possibly increase the card, we are pretty good customer having purchased 2 TVs and top end washer/dryer in the last two years, as well as other less notable items. The manager said they would not change the amount, I called the next day and again stated my case, and was told no...I explained I would Never shop there again, and was told they were sorry, but still no.
I will never shopat Best Buy again.
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