TD Visa Elite Complaint - NO Respect For Current Customers
Recently TD Visa ran a bunch of promotions to get new customers to apply for their cards. One such promotion was by TD VISA ELITE. This is a credit card you have to pay an annual fee for and get 1% of your purchases rebated to you once a year. My wife and I have had these cards since Feb. 2002 and pay $138.00 a year for both. The promotion to get new customers would rebate them 2% on all purchases until Dec.31 of this year. When I called to complain, TD Visa's marketing people tried to explain that it was an initiative to attract new clients. I made it very clear that your should never "tick off" your current customer base but they didn't seem to care. As luck would have it, MBNA bank called this past week and offerd 1% rebate with NO annual fee. Granted there are some of the services missing, but we will not be renewing our TD Visa come February. I hope anyone else who has had a TD Visa Elite card will reconsider how little TD seems to appreciate or deserve our Business.