Lowes - Poor Customer Service
Chain Saw - Complaint
MANCHESTER, NEW HAMPSHIRE -- I had purchased a Husqvarna Chain saw Serial#577255810 at store# 2713 (now closed) on August 25/2011. I originally purchased it in the event of trees falling from hurricane Irene. There was no damage to my property, thus it sat on a shelf in my garage. This spring, I attempted to use it only to find that it didn't work (would start but would die out after a few minutes). I attempted to return it to the store of purchase (Lowes of Manchester) but the store had subsequently closed. I returned it to Lowes in Bedford on March 23, 2012 but they would not except a return due to the period of time that had transpired. They did offer to send it out for service assuming it was under warranty and I released it to them. They contacted me 2 weeks later and informed me there would be a $187 charge to fix it and that I "had tampered" with it (remember, this is a brand new chain saw). I declined the repair and asked for the customer complaint department. After 2 weeks of discussions back and forth, I received a call from Gail today stating that not only would they not replace or repair my chain saw, but it would cost me $55 to get it back (!). I informed Gail I am extremely upset to be treated so poorly by such a large retail operation, and would inform my friends, family, and employees of this unacceptable customer neglect. She was polite but dismissive felt completely abandoned.