Get it in Writing with Legendary Journeys
Australia Trip - Complaint
SARASOTA, FLORIDA -- After a bad mis-communication experience with Sherri [snip] at LEGENDARY JOURNEYS our friends sent us an email with new quotes for us to join them to Australia. We are now, again, getting her sly tricks with the "check/cash discount" figures.
A month ago we almost booked this trip with our friends but canceled the last day when Ms [snip] told us a different trip price than we had discussed. She said she didn't realize we wanted the WHOLE trip with our friends and that the price was $2300 per person more! Wow! This after I had been talking with her for a week about every aspect of the trip. We have never traveled with an agent or cruised before and although our friends booked months previous, Ms [snip] quote to us was similar. Additionally, it occurred to us that the industry was struggling this spring with two cruise liner mishaps in the news. We thought our quote was good. WE DID NOT GET IT IN WRITING FROM HER. OOPS.
So now we are back to booking based on the figures in our friend's email from his conversation with Ms [snip]--AND CONFIRMED over the phone by my husband before giving her his credit card number. oops. Not in writing again from her. Now she is adding the $100 ($200 dbl)cash discount to the cabin price which she quoted before the discount. She, and her math, and explanations circle how we (our friends and us) misunderstood the discount. She always quoted all the items and lastly, the discount. It was always separate, though now she seems to think we don't understand that she is changing the cabin/cruise price. What a run-a-round! Don't know how the rest of the company is, our friends say it is ok, but don't anyone deal with this agent. And get your quotes in writing. Of course that is basic. :-(