Avis Complaint - Bogus damage claim by Avis
In August 2005 I rented a car from Avis in Casper WY. I submitted a car diagram of all existing damage to the car to the Avis agent before leaving the rental lot. Upon returning the car to the Casper Airport Avis lot at 5:30 am on our Sunday departure date I checked the car over for any signs of additional damage and saw none so I left the keys and rental agreement in the drop box as instructed. Due to the early morning hour there was no agent on duty at the time of the rental return.
A week after returning home I received a notice from Avis stating that due to damage to the windshield they were billing me nearly $400 for the "necessary replacement" of the windshield PLUS 2 days rental fee for the time the car was not at their disposal to rent. If the chips were so small and insignificant that they were not visible upon inspection, could they not have simply been repaired, rather than replacing the entire windshield?
I disputed the charges with Avis and noted to them that I dropped the car off at 5:30 AM and their cleaning crew reported the damage at 5:00 PM - 12 hours after I had returned the car. Furthermore, I pointed out that I was not responsible for what happens in their parking lot. Their reply, after supposed "careful consideration", was that "windshield chips do not occur in parking lots" and I was therefore being held liable.
My husband and I are still disputing the charges. My husband is one of their Preferred Customers due to his repeated use of their services for business travel over the past 25 years, but I for one will never rent from them again. They seem to stick these outrageous charges to anyone who did not take out any and all additional insurance policies from them.
Pooh on Avis. National seems to have better overall ratings.