LaZy Boy - Seven Months of Stress
Sofa, Loveseat, Sectional - Complaint
FORT COLLINS, COLORADO -- We started in October of 2011, drawn into the Fort Collins LaZy Boy by their shiny showroom and financing offer. We felt they had mid-grade furniture at a price we could afford.
Their 'designer' came out, measured walls and floors and submitted our order. A week before Christmas the 800 pound gorilla was delivered. The 'designer' had neglected to measure elevations in the room, and somehow, didn't think about where side tables or lamps would go. This thing was corner to corner sectional and if we had put it in the room the way the designer suggested, it would have blocked out 3/4 of the height of our fireplace. It was awful.
Initially, they understood. They let us return the monster and order a sofa and loveseat instead. We didn't really like much else, but we had come this far so why not. They lent us a funky double lounger/loveseat while we waited over eight weeks for the next delivery. Somewhere between the pickup of the sectional and the delivery of the ghetto lounger, our screen door was damaged and our brand new post for our stairway was damaged. We mentioned it, and got zero response, concern or offer to repair.
We finally get the call about the sofa. The sofa isn't being shipped because the pillows aren't done. Hmmm. Well, okay. A couple weeks later we get the call that the sofa is in. They deliver it and have to screw in the legs. The pillows are awful. Terrible shape, poorly sewn and the sofa which has a nail head finish on the ends is of poor quality and lacks attention to detail. The nail heads do not go with the flow from the back to the arm of the sofa, they jog out enough away from the seam to be noticeable by their own repair people.
The service guy calls and agrees. The sofa we got does not look as good as the one on the showroom floor and they don't think they'll be able to fix the one we have because the fabric would be damaged, etc. I get a call from the service guy who says, we'll have to let you know, we could possible order another one.
I am 'told' by the sales person that 'she' is the one I should talk to and they must have threatened the service guy with his job because he never calls us back.
The next thing I know, they've order a new sofa for us without letting us know, asking if that's what we'd like to do, they just order it and then tell us.
Apparently the love seat we ordered is in and it 'doesn't look too bad'.
They say they have a 'no return policy' however, they let us return the sectional, they are returning the poorly made sofa, and now, when we have yet more damage to our place, a dent in the drywall in the entry stairway, and we are OVER working with them. They tell us, we can't return the items, they don't address many of our concerns and, the most insulting bit, is that the owner of this LaZy Boy refuses to talk with us. We're told he's never in the place. I don't like to assume, but my guess is he has all his worker bees making him money while he's off living his life and spending the money they make him.
If you order from their website, they do take returns. I highly recommend that if you are for any reason duped into doing business with LaZy Boy, you order online. Your options for compensation, etc. may be much better.
Still, I DO NOT RECOMMEND anyone ever do business with LaZy Boy. If the franchise owner doesn't do right by you, there is no one else to go to. The Corporate Headquarters can't do anything.
We all work really hard for our money and when we make furniture purchases we hope to get a level of quality particularly with the LaZy Boy name attached to it. It's not quality furniture. The seams are poorly sewn, the finishing touches are cheap and overall, what you see on the display floor may never be what comes to you door.
The people who work at this Fort Collins store are very nice however they use the 'guidelines' to their advantage and make you feel like they're doing you a huge favor. If you ask them to make any particular option like returning items work for you, you are out of luck. We're still trying to reach an agreeable conclusion as of today but I don't see it happening.