Lowe's - Laminate Flooring Installation
Laminate Flooring- Pergo - Complaint
DESTIN, FLORIDA -- We like our Pergo flooring, but the installation process was a headache with Lowe's from start to finish. We could not get the installer to call back to make appointments for measuring or for installation. We had to call Lowe's repeatedly. Then they did not deliver all the flooring product that they were supposed to. The installers took a 2 1/2 hour lunch break the first day. The second day, they left at 2:30 pm. The third and
final day, one of the two installers did not show up. It was suggested that the lone installer call for help, but he did not. He was rushing and the quality of workmanship was not as good the third day. He had to come back a week later to fix a multitude of things. He had to borrow our compressor to finish. Every day, the installers did a poor job at cleanup. The installer did not finish until 8:30 the third day because he would not call for help to replace the missing installer. We did not go to bed until 12:30 am because it was so late when he finished and we then had to clean up and put furniture back. We discovered the head installer had overestimated the amount of flooring that we had to buy by $1100. When we returned the flooring for a credit, we were told that we had to put it on our Lowe's card or get a Lowe's gift card. We complained that we did not want to have to spend the $1100 at Lowe's. We complained to a manager and was told there was nothing we could do. After complaining to the overall store manager, we were told we could call Lowe's corporate and request our credit be mailed to us. Our contact at installation had told us that we would be compensated for our headaches, but that was not true. She had also led us to believe that we would not have to spend our credit at Lowe's. We would not recommend Lowe's for flooring installation. It was a big headache from start to finish!