Chase Credit Card - Outrageous Customer Service.
BOISE -- I purchased an item in the South Korean Airport in October and have diligently done everything they and the merchant required for a return. No one at this store could speak or write English. Finally through the South Korean Tourist Bureau I sent the keyboard back, got a message that the merchant would credit my account but they never did. Chase caused 2 1/2 months of delays, did not properly review the details of the case, put me through 2 reviews, did not request information they required and then refused to refund my money because of the delays and the merchant's refusal to respond.
To top that off, the Dispute Department referred me back to their toll free number and reported this to all 3 major credit reporting agencies!!! I have done all of my business and personal credit card charges with my Mileage Plus credit cards for over 20 years. I pay my bill off in total every month. Their behavior is despicable and outrageous. Can anyone give me the contact information for the Head of the Department of Dispute Resolution? Help.