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Chase Credit Card - Outrageous Customer Service.
Complaint
Review by justdive on 2012-04-18
Rating: 
BOISE -- I purchased an item in the South Korean Airport in October and have diligently done everything they and the merchant required for a return. No one at this store could speak or write English. Finally through the South Korean Tourist Bureau I sent the keyboard back, got a message that the merchant would credit my account but they never did. Chase caused 2 1/2 months of delays, did not properly review the details of the case, put me through 2 reviews, did not request information they required and then refused to refund my money because of the delays and the merchant's refusal to respond.
To top that off, the Dispute Department referred me back to their toll free number and reported this to all 3 major credit reporting agencies!!! I have done all of my business and personal credit card charges with my Mileage Plus credit cards for over 20 years. I pay my bill off in total every month. Their behavior is despicable and outrageous. Can anyone give me the contact information for the Head of the Department of Dispute Resolution? Help.
To top that off, the Dispute Department referred me back to their toll free number and reported this to all 3 major credit reporting agencies!!! I have done all of my business and personal credit card charges with my Mileage Plus credit cards for over 20 years. I pay my bill off in total every month. Their behavior is despicable and outrageous. Can anyone give me the contact information for the Head of the Department of Dispute Resolution? Help.
Comments:
Posted by trmn8r on 2012-04-18:
Chase reviewed the case twice. We don't know all the details of those reviews, so it is hard to judge their actions based on what you provided. If a merchant fails to respond, and Chase has all the proof it needs, provided in writing from you, under the Fair Credit Billing Act they should charge it back.
Here is one claim that Chase has a good record of supporting the consumer:
http://www.recordnet.com/apps/pbcs.dll/article?AID=/20120318/A_BIZ0205/203170313/-1/a_biz
When Chase ultimately denied your request, did you consider paying the charge so that they would not report you to the credit reporting agencies? That would keep you in good standing until you resolve the issue one way or the other.
It sounds like there was a long delay in just being able to communicate with this company, which may be part of the problem.
Here is one claim that Chase has a good record of supporting the consumer:
http://www.recordnet.com/apps/pbcs.dll/article?AID=/20120318/A_BIZ0205/203170313/-1/a_biz
When Chase ultimately denied your request, did you consider paying the charge so that they would not report you to the credit reporting agencies? That would keep you in good standing until you resolve the issue one way or the other.
It sounds like there was a long delay in just being able to communicate with this company, which may be part of the problem.
Posted by CowboyFan on 2012-04-18:
When I had a credit dispute, I ran out and charged other things on the card so that I could continue to at least make regular minimum payments on the account until it was resolved. Otherwise, all you have is a disputed amount and you are making no payments. That can affect your credit.
If I buy something in a foreign country, I don't expect to return it because of the hassle, so I just accept the loss - how much is a keyboard? That's why when buying something, one should never count on the credit card company helping you get your money back.
If I buy something in a foreign country, I don't expect to return it because of the hassle, so I just accept the loss - how much is a keyboard? That's why when buying something, one should never count on the credit card company helping you get your money back.
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