Courtyard Marriott - Worst Customer Service I Have Ever Experienced
NORTH OLMSTED, OHIO -- I stayed at the Courtyard Marriott in North Olmsted Ohio from Saturday April 14, 2012 through April 16, 2012.I have been staying at this hotel since 2005. I was part of a bus trip that comes for a retreat every 3 months. I have never had a problem before but I no longer wish to stay at your hotel being treated like I was.
On Saturday night April 14th we didn't get back to the hotel till 2am. I was so tired I just wanted to go to bed. I pulled back the blanket to get into bed and there was a dry blood stain on my sheet. The blood was not from me. You could tell it was there for a bit because it was brown. I called the front desk the woman says I will have clean sheets sent up. 20 minutes later a young man knocks and hands me sheets to change the bed myself! I took the sheets and went to make my bed and the sheets were very wet. I call the front desk back she says I'll have more sheets sent up, by this time its almost 3am.
I got all the towels and covered the bed so I could sleep. In the morning I took the bloody sheet as well as the still very wet sheets to the front desk I asked for a manager the woman not wearing a name badge and dressed in a neon green T-Shirt said she was the Manager. I started to explain and she cut me off took the bloody sheet tossed it aside and said oh yeah they gave you the wrong sheets, they gave you the ones that weren't dry yet !! Then she just dismissed my complaint as if it was Not a big deal. Well it WAS a big deal to me to have to sleep on another persons blood and to have my complaint ignored really ticked me off. Do you realize how much disease could be carried in someone else's blood?
Then I reach down next to the chair in my room and find dirty stinky men's sweat socks! Instead of trying to make your Hotel lobby look like your in California with your Retro decor you should have started by training your staff. And the front desk night shift manager needs to take customer service training. Why did you start with the lobby when the rooms clearly should have been first?