Sony Electronics Inc Informative - Ripped off by Sony - cybershot digital camera
I just bought a sony cyber shot dsc w1 in December of 2004. About a month ago my daughter broke the battery door so I emailed Sony. They gave me instructions where and how to send it off for repair (it was still under warranty). So I sent it off and got the estimate for repairs on line *$774.34*. I was in shock and called them right away, and told them there must be some mistake as you can buy that camera at Best Buy now for $269. When I bought it last year it was about 350.00.
Nope the repair center proceeded to tell me that the camera must have been dropped in water or something as there was a lot of rust and corrosion inside of it and it was a total loss.
I called Sony each day after that, trying to find someone to help me resolve this misunderstanding. Each person I talked to I stated and restated. I never dropped it in any water, and it was working the day I mailed it in (I have dated pictures to prove it). I was told by the Sony tech. that the camera couldn't possibly have been taking pictures when I mailed it in because it was in such bad shape. *SIGH* I told them "For pete sake, the camera was working perfectly except the battery door, why would I send a non working camera in for battery door repair?".
Sony decided, their repair center was right, I was wrong and sent the camera back to me. When I got the camera back it didn't work at all. Grrrr they broke my camera, and refuse to do anything about it.
The bottom line here is, it was working fine when I sent it in, I have pictures w/ dates to prove this, 10 days later when I got it back (the battery door was still broken by the way) and now the camera doesn't work. I was informed by Sonys repair center that my case has been closed and they can't do anything for me.
I don't know what to do about this injustice and feel that Sony is just trying to get out of honoring their warranty. Meanwhile, I am stuck with no camera because they tore it apart and ruined it. (The camera is less than a year old).
I filed a complaint with Sony which may or may not even get read. I feel cheated.