Kia Motors - Don't ever finance through KIA!!
SIOUX FALLS, SOUTH DAKOTA -- I have two 2011 leased Kia Sorentos, neither of which, by the way, has lived up to the low mileage promises. But the worst of my experience has been dealing with Kia Motors Finance. They have a process center that receives check payments. It's the only company I deal with that repeatedly fails to credit my account even though checks are mailed 10 or more days prior to due date.
I've had to stop payment on two checks to avoid being double billed because Kia Finance's process center fails to credit my account. Adding insult to injury, their phone in "customer service" center has never once recognized my account number or the famous "last four of my SSN", requiring that I remain on hold for long periods before being transferred to at least 3 departments. Unbelievable!!
Thank the good Lord for on-line banking through my trustworthy and competent credit union. I would never trust KIA Finance to pay on-line either. The good from all this? I'll pay cash for my next vehicle and I can pretty much guarantee it won't be a Kia.
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