Applebees - Bad Service for My Birthday!!!!
Digital Gift Card - Complaint
BENTON HARBOR, MICHIGAN -- Bad Customer Services
April 9, 2012
I tried to utilize my digital Gift card given to me as a birthday gift from my youngest sister at Applebee’s on the day of my birthday and was turned away. I waited 2-3 minutes at the “to go” stop and finally a female appeared and her first greeting to me was” are you here for a to take out order?” and I replied, “yes”. She said, well you have to go to the bar to make you order if you want to be waited on. I told her I rather not order in the alcohol area. She replied “well that’s the only way you’re going to be waited on” I said oh well ok.
I had been on campus studying and reading for hours and wanted to order and go home to eat. I sat at the bar and a guy walked up to me and asked “can I help you?” I told him I had a digital gift card to pay for my meal. He said “no problem”. As I was trying to look over the menu he approached me two times. The first time he approached me after receiving the menu was about 2 minutes later and he said you’re ready to order? I said you just gave me the menu and he said “oh ok”.
Then he appeared again about 3-4 minutes later. He also stated that I'm not sure if the gift card will go through and it would help if you ordered so I could run it through. I was confused and shocked but tried to help by ordering anything. While I was still looking he said “maybe I can do it without you ordering and walked away”. I heard conversation and looked up he was outside the bar standing with 2 other employees and looked at me pointing.
This tall female walked over to me with him and said “sir I hope you have other means of paying for your meal just in case the gift card don’t go though because we were having some problems. I looked at both of them and there was a long pause. I looked around and most of the people there were looking at me and had stop eating there meals. I felt like I had just been told by a manager that my credit card was bad. I felt ashamed and hurt. No other options were given while we all just stared and looked at each other. I said “all I wanted to do is use my digital gift card and have a nice meal for my birthday”.
The two of them said nothing. I stood up asked for my print out about the digital gift card and walked out. No one gave additional options or tried to make me “a customer, stop for leaving very unsatisfied”. I am working on a bachelor degree at the university and every time me and class mates get into a conversation about food, treatment at a restaurant, customer service, gift cards, birthdays, and reviews I think of my unfair, unsatisfied treatment at Applebee’s. Come to find out that the female coming to me at the bar that never tried to run the digital gift card was a manager there.
Wow!! Today, I want closure! My sister took time out to get me that gift card and Applebee’s did not waste time taking the charge out of her account for the gift card but I had to wait to get my meal for my birthday. I would have gone to another Applebee’s location but, the next nearest Applebee’s from me is almost 45 miles.