Midas - Warranty HaHa
Breaks - Complaint
WOONSOCKET, RHODE ISLAND -- I just returned from Midas. I arrived there Saturday morning at about 8:00 am. As I walked into the office, I had my paper work showing that I paid $780.00 the last time I was there and that my ceramic break pads should be free.
This whole trip to Midas is because I had a front wheel come off while I was driving a couple of weeks before which had nothing to do with the breaks other than the mechanic who put the wheel back on said the pads were worn by 80%. I next thought was that the breaks have a lifetime warranty and I should go back to Midas and have them replaced free of charge only having to pay labor and taxes. Here is where it gets interesting.
They took my vehicle for a test drive and then parked it in the repair bay and inspected the breaks. Then they called me into the work area and asked if they were the pads that they had put on the vehicle. I replied they were in fact the pads they had installed at my last visit. Then they showed me the wear on the rotors in the rear and explained that they could not be turned down as they had too much wear as he felt the difference with his finger. The two rear rotors were changed the last time I was in for breaks. They showed me the front and said they should be changed also. The long story is that the way the warranty works is the breaks pads are free but for the warranty to continue you must change all the components that they say need to be changed. So even after getting free pads the price to do the job came to $733.23 and the warranty continues to the next time I need break pads. My suggestion is you find the cheapest place to do a complete and professional job and have it done there as the warranty at Midas is not worth the paper it’s written on.