Charter Communications - Internet service sucks!
COLLINSVILLE, ILLINOIS -- I live in an area where I cannot get AT&T DSL service yet. So I am stuck with Charter for my internet service. Almost everyday the service is down from 30 seconds to 5 or 6 hours. We have repeatedly called and they have sent out a repair man. They always say it's our computer, it's our router, it's the modem. It's you! We are using Vonage so the internet must be working properly. Packets are being dropped continuously so that the person we are talking to on our phone can't hear us or we can't hear them or the call is dropped completely.
Does Charter reset everyday in their switching? Why can't we have reliable service? I can't wait till we can have DSL and get away from Charter completely.