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Hughesnet - Overcharged for Service

Internet Service - Complaint
Review by carysimms on 2012-04-22
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
GERMANTOWN, VIRGINIA -- When I moved to a rural area in Virginia Aug 2010 I had no other broadband option other than Hughesnet. In order to get enough bandwidth to squeak by in my work from home situation, I signed up for their $190/month "up to" 3Mbit download plan. This was the 2nd highest plan they offered. Speedtest.net tests in the first few months averaged >2Mbit download speeds. At 6 months results avg. 8Mbit. At 10 months the average was. 45Mbit and has never improved.

Hughesnet only accepts their own speed test results and of course they always claim there is no problem. It takes about an hour to complete a service call with Hughesnet to get them to check the performance so of course who is going to repeatedly waste their time making a lot of calls? I checked their plans offerings as of April 2012 and was surprised to see the top plan offered is now a 2Mbit plan for $110/month. I chatted with Hughesnet and asked for a credit of $80 for every month I have paid that much more than their top speed plan. I was only offered $20/month for 12 future months.

Since DSL had just become available I suspended Hughesnet and plan to contest any contract cancellation fees. I now pay $30/month for 1.5Mbit verifiable service (speedtest.net)
Comments:3 Replies - Latest reply on 2012-04-23
Posted by trmn8r on 2012-04-22:
Hughsnet is only a viable option if there are no other options, from what I have read. If you have any other service (except dial-up) available, it will probably be a better deal.
Posted by Cwazychicken on 2012-04-22:
I pay about 35 a month for my internet service. I would NEVER pay 190 month to internet. That is high class robbery! It is good you were able to find someone else that can help you out for a reasonable price!

Posted by tnchuck100 on 2012-04-23:
All internet service providers claim certain download speeds based on the tier you are willing to pay for. Then you read in their service agreement that they do not guarantee any download speed or even a connection for that matter.

Satellite internet services are the worst of the lot. They make the land based services look like charitable organizations.

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