Fox Rental Car - The Worst Ever
Car Rental - Complaint
LAS VEGAS, MASSACHUSETTS -- Some background for my review. I am a 52 year old man, father of 4 and grandfather of 1 who has travelled extensively most of my life. I have rented many vehicles over the years. I am also the owner of a small business in it's 2nd generation of family ownership that prides itself on service above and beyond the ordinary.
The reason I decided to rent from Fox was because they said they had Suburbans available for rent. Of course, I realize many companies like this state things and then offer something else when you arrive. So I called them and was guaranteed a Suburban. And with their lower prices I was very happy.
So I arrive at the airport with my family and have to take extra shuttle buses to get to their off site facility. No problem...it's all worthwhile at this point. Even listening to the shuttle driver explaining why they are off site over and over.
I am 6th in line at the counter. During my 45 minutes in line the manager comes out 2 times with her handbag in one hand and iced coffee in the other and explains that she has called in extra agents to help with the overload and things will move quicker real soon. After her 2nd time doing this I mention that maybe she should put down her iced coffee, forget about the speech, and help out. She pretends not to hear me and dis-appears outside. While at the counter I am informed the largest vehicle they have is the old style Ford Explorer and they don't even have any suburbans for rent so how could I be promised one. I don't know but I was. At this point I am stuck so I bend over and take it up the ***. We head out the door to the pick up area and there is a wall of people waiting for their vehicles. Again, there is the manager giving her speech and doing nothing. After waiting another hour ( now there for one hour and 45 minutes ) I have had it and go to that manager in private and tell her I want my vehicle now. She offers me a free upgrade ( like that will make everything okay ) and so I ask her what is available for an upgrade beyond a Suburban. She looks at me stunned and says "We don't have no Suburbans". After she hears my story she offers me 2 free days of rental. I am still waiting for that. By the time I finally got my vehicle and got out of their lot is was 2.5 hours and I did not want to ever go back there. For a few dollars more I could have rented from any other major company and had my vehicle within 10 minutes. This company cost me a lot of time and aggravation and more importantly they promised me something they could not deliver. They are liars and not honest business people. I will never, ever rent from them again and I will recommend to everyone I know to never use them. We have friends going to California in June who just cancelled their reservations with them.
This is by far the worst car rental company in the country. Avoid at all costs