Red Robin Restaurant - Service and quality of food
wait service - Complaint
LINCOLN, NEBRASKA -- I have eaten at another Red Robin in Omaha a few years ago and thought that my son who enjoy their "endless" steak fries, as he is 14 and a very picky eater. He was impressed with all the pictures hanging up and went to look around. We ordered our food and I stated to the waitress that he was a picky eater and did they have just chicken & fries. It is called Clucks & Fries and cost 9.99 not to include the 2.49 for his Dr. Pepper. I ordered the swiss & mushroom burger and she asked "pink or no pink?" I stated no pink and that was it. Took about 10 minutes for our food to come and my son's came with 4 pcs. of chicken and 12 fries!! I know its endless but come on. Ended up the fries where cold and his chicken was spicy. He would not eat it and my burger was pink and lukewarm. And then when had a visitor at our table - an ant!! My son got the waitress and she smashed it with her finger and didn't even wipe off the table or give us a different one. I was floored and asked to speak with the manager "Amy". She apologized for the ant and stated that the chicken is pre seasoned and spicy. She told us they had a chicken patty or breast and I explained he is a picky eater and would not eat those. Told her I was disappointed in food and service because when the waitress dropped off our check she asked when I would pay because her manager wanted her to clock out!! I am a single mother who lives on disability and to eat out at someplace other then McDonalds (which probably would have been better)doesn't happen often. The manager did take off his dinner but after paying mine and leaving a $2 tip it was still almost $16. Its not like they were busy because my ticket states the time was 3:49pm. And maybe 8-10 tables occupied. Who else do you complain too? Corporate office has NO website and what would they do? Just needed to vent and hopefully someone else out there doesn't have the experience we did.