US Airways is the Worst Airline

Posted by Anonymous on 2012-04-22:

I doubt any other airline would have held the flight either. They aren't going to make all the other passengers late by waiting for a few people. They have a schedule that they need to follow.

Posted by ticia232 on 2012-04-22:

Why was the first flight delayed? Was it due to weather? The airline cannot control that.

If they had delayed the flight for 10 minutes then maybe more people would have missed their connections.

Posted by hold that thought on 2012-04-23:

they don't always hold connecting flights. why?

first off, some areas have laws regulating how late they can operate - so if they delay the flight too long they can't take off period.

second... they have other passengers to accommodate. it may cost them less to get one passenger mad, vs getting 50 other passengers mad.

Posted by yoke on 2012-04-23:

Since the flight was going onto Hartford there would be no connections for those on the flight. There was no reason not to hold the flight 10 minutes knowing the next flight out would be 3 days later. It was not the OPs fault they were late, it was USAirs.

Posted by Anonymous on 2012-04-23:

Yoke, airlines have guidelines that they have to follow. They have a percentage every month that they need to meet for departing on time. Also the flight crew cannot work more than 16 hours. This includes ground time. Waiting 10 more minutes could mean that the crew times out. Then the airline would have to delay the flight longer while they find a new crew. There is a lot that goes on behind the scenes that people aren't aware of when flying.

Posted by yoke on 2012-04-23:

I understand the guidelines, but since it was the airlines fault the OP missed the connecting flight they should have gotten them on the next flight, even if on another airline. For the OP to have to pay to rent a car to get home is wrong. USAir was 100% wrong in the way they treated the situation.

Posted by ticia232 on 2012-04-23:

But yoke, it still comes down to WHY the airline was delayed. If it was bad weather then the airline is NOT at fault for the flight being delayed. Even if you think the weather is not that bad, look up plane crash in the Potomac. They flew in a bad snowstorm and crashed. Or look up the child who was killed when the plane landed and couldn't brake and went across the highway.

That makes the entire thing for me. As there have been storms coming up to and going through Philadelphia dropping hail stones the size of golf balls. My brother has to replace his roof.