Ashley Furniture - 2 Month HASSLE !!!!
Cushion Cover (replacement) - Complaint
NORTHFIELD, NEW JERSEY -- All's I want is a replacement cushion cover for one of my loveseat cushions. I have been ready to pay for one since day 1, which was 2 months ago. However, after the calling the service number, I was told that it may be covered under warranty (which I KNEW it wasn't because my dog put the tear in it) but the salesman assured that I could not receive a cushion cover until it was "investigated that there was no abuse" done to the cushion cover. (As if the cushion cover was a child). So... after it took them 3 weeks to send someone to my house to "investigate" the cushion cover "incident", the man took a picture of the tear in the cushion cover and went on his way. I had to call back days later and inquire about the on-going "investigation". Someone finally got back to me weeks later. I was OF COURSE told that it was not covered under warrently (DUH! I knew that since day 1, but I was made to participate in this circus). So I told the sales woman that I would like to then purchase the cushion cover, and hastily the woman replied, "Oh no, you can't be gettin' one from here. You need to go to the store and buy it there." As if this wasn't enough to send me over the edge, her attitude and uneducated way of speaking has me swearing that I will never do business with Ashley Furniture ever again. I'll be sure to spread the word about this poor service and nonsense "process". You'd think this company would have a database of parts and that you could order them over the phone. Afterall it is year 2012. All's I want is a replacement cushion cover... but it looks like I'll be getting a brand new furniture set... and not from Ashley.