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Adams Mark Hotel - Evacuation at 2:30 am

Complaint
Review by dsd_ny1128 on 2012-04-24
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
BUFFALO, NEW YORK -- Poor handling of evacuation this weekend. Guests were evacuated due to a problem with the sprinkler system we believe. Guests were soaking wet when going down one staircase with a broken pipe. Water shooting all over us and once outside, were given no instructions, no towels or blankets to keep warm. Some people fell down and were hurt. Mismanaged gathering of guests in the hotel lobby. Mismanaged re-entry using elevators. Handicapped people were told to walk back up 7 flights of stairs.

Once we were back in our rooms we felt unsafe as we were sure the main water was turned off due to the broken pipe, and the hotel probably was without a sprinkler system during this.

Never were we told what happened and what we were to do. Never were we offered even a complimentary cup of coffee or breakfast for this ordeal. When asked for a refund we were told the General Mgr was not in until Monday and that no one else could issue a refund.
Shame on you Adam's Mark.....
Comments:1 Replies - Latest reply on 2012-04-24
Posted by Anna Molly on 2012-04-24:
Sounds like some authority should have been involved, such as the fire department/ems. Especially if some people were hurt during the evacuation.


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