Ashley Furniture Homestore - 2 months to get order and still wrong
Ordered a living rm set - Complaint
HOUSTON, TEXAS -- Ordered a living room set on March 1 and given a due date of 4/3 when my order would be available for pickup at warehouse. I never once received a phone call that my order was ready or the status of the order; in fact I called several times to warehouse and customer service between 4/3 and 4/20. Each time I was told different items were ready or not ready; things that had previously been ready were no longer ready. I was finally told on 4/23 when I called that all of my order was ready for pickup, so much for the "Same Day Delivery" that billboards claim. I made arrangements for someone to pick up at warehouse and they signed the delivery ticket with all the correct information about my order. The warehouse then loaded "my order." Once I received them I noticed the loveseat was incorrect. I called this morning and the best they can do is 1/2 the delivery cost or go trade it in at the whse. Now I understand that I did not physically unwrap and remove the box for the couches but considering the paper work is correct and they're about to be loaded onto a truck and delivered that just isn't logical, if the customer is supposed to check items they should not be wrapped until after the customer has reviewed them. It seems like if all it took was a free delivery to bring a customer the correct order that was 2 months old it would be no problem!