Verizon wireless - Defective devices and lies
Cell phone - Complaint
WARWICK, RHODE ISLAND -- Went under contract 3/26/12, I also have another account with them and have been a customer since 2000.Purchase a stratosphere cell phone had to bring it back after 14 days it was defected. Ernest the store manager stated it was a lemon and said he could give me another one new same phone but if I wanted to go to a different phone I would have to pay a 35.00 re stock fee. I disputed this in the store w/ him because it was defected and asked why I should pay for a defect phone...he refused to wave the fee so I got another stratosphere and 5 days later after being unable to talk on the phone I call tech support they called the store said they could hear it and asked Ernest to wave the fee for me to get another phone ..he said no !!!! So tech support said they would wave it. Well initially on the 26th of March 2012 Ernest himself called billing and asked what they could do for me with the other fee of 35.00 for activation seeing I have been a customer for 12 years. My husband was with me and Ernest got off the phone and said to me and my husband that they will wave the 35.00 activation fee. Never happened They are trying to charge me 185.00 which included the 2 fees of 35.00 I have been to this store on Bald Hill road 7 times for problems w/2 defected phones got a different phone in which the battery is defected it's a Lucid and they are mailing me a new battery for this 3rd phone since 3/26/12 to date 4/24/12 this is what I have been through in less than 1 month they have lied tried charging me fee's that I shouldn't be accountable for. I have tried to reach a supervisor waited on the phone for 20 minutes only to be disconnected have employee's ID #'s names 3 times to the store for defected phones they sold me and each time waited on and it took them 4 hrs. to set up each. on all 3 occasions 4 hrs. each time that's a total of 12 hrs. Not to say 15 hrs. on the phone w. them for these charges to be removed from a bill in which I haven't even received and phones 3 of them defected in less than 4 weeks. They have lied repeatedly and I consider this to be a breach of contract on their part but they want to charge me 350.00 to terminate this contract .