Universal Truck Rental - Tentative Reservation
Moving Truck - Complaint
EDMONTON, ALBERTA -- I tentavely booked a moving truck and stupidly gave my Visa card number to hold the reservation. When I phoned back the next day to cancel the rude person on the phone told me that she had sent me an email confirming my reservation and so I would forfeit $150.00. She had not sent me any such email! I complained and was told numerous times that their policy was their policy. She was beyond rude and would not listen to me when I repeatedly told her I had no such email. After I decided to report them to Better Business Bureau and contact my lawyer (and I shared this with her) then she apologized and said she had confused me with a different person. Never, never book with this company! I will tell everybody I know.