JCPenney JCP -
Furniture order - Complaint
EAST BRUNSWICK, NEW JERSEY -- I placed an order for a sofa and loveseat in the East Brunswick store. The cashier entered my order incorrectly, did not choose the correct color, and did not inform me about the long delivery times (he said it would take 4-6 weeks).
Now a week later I've come to find he did not enter my order correctly and now every time I call about this I get different information.
Today I was told my furniture could take 10-12 weeks. The first person I spoke to was rude, short and did not seem competent. I asked to speak to a supervisor and was put on hold for 14 minutes.
I will never ever order furniture from JCP again. I will tell everyone I know about this frustrating experience.