Orkin - Poor Employer
Pest Control - Complaint
SYRACUSE -- Service manager forces employees to do service even when customers refuse to pay. Threaten action if service is not done. Happily charge the tech who did the service that, they were forced by management to do, for the service when the customer cancels or does not pay. All so there numbers look good to there superiors. Sends technicians to do services after office is closed so tech has no office support if customer has questions about payment or discounts. Services are sold sight unseen so tech may go to a stop and spent hours treating for next to no pay. There may be no way to effectively treat problem but tech is told to do service and not worry about it they will be on service so the problem will go away eventually. Then they send the tech back for unlimited call backs, that they do not get payed for, and tell them they got payed for the start and call backs are their problem. Ask the service manager to give you a hand and you can forget it if it requires him to go more than twenty minutes from his desk. He is far to busy to be bothered with service issues he has reports to do. Managers care more about getting a bonus then taking care of customers or employee safety. I do not mean to include all managers in this group as I have seen good managers and bad. There is minimum follow up on bad techs as long as you give high production results of services are not an issue. Have a customer cancel because you take care of their problem and you are told you are doing too good of a job. I thought that was what we are supposed to do. Customer calls with a complaint because tech did not apply chemicals how or where they wanted they give money back to the customer and charge the tech back. Customer thinks they were overcharged for the service, even though they signed contract and problem was taken care of like they were guaranteed in the contract, customer gets money back and the tech who did the job and spent the time at there home gets charged back. Take over an account from a tech who quits and his customer cancels owing money they charge the new tech even though he never got paid for it. Someone has to eat the loss and it is always the techs. The company says the techs and sales people are the most important part of the company and everyone else is just an expense so why are the techs working 50 to 60 hours a week just to be charged whenever the company needs to make the customer happy. To work for this company you need to put your family, social, and home life behind the company. Orkin needs to come first or you are not going to make it as a tech. Oh did I forget to mention I was laid off after I was snowed in and could not get out with the two wheel drive truck I was given. Snow tires would have helped but I worked six days a week and was told to get them on my time.