Kenmore/Sears - Kenmore no more....ever!
Washing machine / gas stove-oven / Refrigerator - Complaint
I used to be a Kenmore patriot. When we updated our appliances I bought all Kenmore...they rated well on Consumer Report and offered seemingly good options for a reasonable price. Sadly, Sears no longer stands by their products...once your year warranty is over, tough luck.
Here's the scoop on my Kenmore woes:
KENMORE ELITE GAS RANGE/OVEN Model 970-3393. Paid $2000 in 2009.
-Poor heat to stove top...bringing anything to a boil is painfully slow. All other gas stove-tops I've used have had instant heat available...typically the beauty of gas. My Mom's 25 year old electric range brings liquids to a boil two to three times faster.
-Oven heats 50 to 75 degrees lower than indicator. If a recipe calls for 350 degrees I cook it at 425 degrees with this oven, and even then it doesn't perform well. For example: three small chickens take 3 hours at 425 degrees. In my Mom's old oven, they take one and a half hours at 350 degrees.
-The oven now has been setting off our Carbon Monoxide detector....perhaps this is related to the poor heating qualities??...poor combustion??? We are trying to get an expert opinion on that right now. Any thoughts would be appreciated
-Spills get in between the glass panels of the oven door and it is impossible to get in to clean it...Definitely a design flaw. I had read that complaint in reviews before I bought the oven, but really didn't think it was a serious complaint. I wish now I had taken heed of the warning. While it's not a functional problem it is annoying to always have a dirty looking oven.
KENMORE TOPLOAD WASHING MACHINE model 11026902503. purchased in 2006
-one year and three weeks after purchase it started to smell like something was rotting inside. Sears would not do a thing for me since the warranty was over by three weeks. They sent a repairman (I had to pay $150 for the service) and he had to remove the barrel and clean out the soap scum that had been caught inside due to poor design.
-Feb 2011 it had to be taken apart again to clean out the smell and change the drive shaft. At this time we discovered that the barrel was severely rusted out on the bottom. The repairman had expected that the warranty of the barrel would still be valid for a ten year period as most machines are. Nope...one year. Once again, Sears did nothing to stand up for their product. For the record... I have always left the door open after taking out the clothes to enable the machine to dry. The rust was not a result of customer misuse. So now Once again it has built up that rotten smell, but because of the extent of the rust it isn't worth the $150 service call to clean it out. Sadly, my six year old washing machine soon will become a burden to the landfill.
KENMORE FRIDGE model 6889. purchased 2004 for $1200.
-overall performance is good, but the inner plastic liner started cracking along the edges in 2009..five years after purchase. The cracks continue to get bigger.