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Toyota Scion - Misrepresentation of sales of a Vehicle and Warranty
Warranty Disclosure - Complaint
Review by tracy.walker52 on 2012-04-25
Rating: 
MATTESON, ILLINOIS -- Novemeber of 2006, a 2007 Toyota Solara, was purchased by My selfish(a single mom of (4)) and a Cosigner was used. 3yrs into having the Vehicle, the Engine began to smoke and I was stranded on why !57 expressway, Toyota scion of Matteson Auto mall was contacted and there service dept, immediately sent a Tow truck to retrieve me and the Vehicle, they suggested and assured me that the Vehicle was under Warranty and was fixable, called me a few days later, told me my Vehicle has been successfully fixed!! M car had no problems for 1 1/2yrs, then this same problem reoccurred, I immediately called Toyota, and they refused to retrieve me off the expressway this time with my kids, I payed to have my car towed to Toyota scion in matteson, it stayed there 1 1/2mths and then I was told that the warranty dept had come out and said there was slug in my engine, and that I had no warranty, I've always had a warranty, then once they found the warranty, the service mgr at the Time, a Caucasian gentlemen that stated he was the mgr, told me there were 2 dates missed for oil changes and if I had receipts that I [brought] my car in, they'd help me otherwise come get my car!!! VERY RUDE!! we were unable to retrieve those receipts and ended up towing the car home, and not driving the car while paying 636.00 ea month, for the next 2yrs!! I called several time aft leaving with my Vehicle, about dropping my warranty, and was given the run around from the Warranty department at Toyota scion in matteson as well as The car company I was paying my car notes too. every month I was complaining about my vehicle that wasn't running that I had to pay for, they(the Toyota company I payed my car notes too) would suggest, I contact the store I bought the car from (Toyota scion, in matteson) and I did, (Toyota scion in matteson) redirected me back to the car company instead of assisting me,. Its now 4/45/2012, and Today is the first time I was told by a John(jb) fro Toyota scion in matteson that I have a little less than a year and I would come into The matteson store to discuss, discontinuation of my Warranty!!! My warranty hasn't been any use to me for well over 3yrs and for 3yrs I've been getting the run around. I AM RESPECTFULLY REQUESTING MY MONEY BCK, I HAVE THIS VEHICLE DWN TO 8 THOUSAND DOLLARS FROM 36,000, AND FEEL I HAVE BEEN CHEATED, OVER LOOKED, LIED TOO AND DISCOURAGED INTO CANCELLING MY WARANTY! I AM A SINGLE MOTHER OF FOUR AND FEEL TAKEN ADVANTAGES OF. PLS CONTACT ME AT tracy. walker52@Yahoo.com, or MS, TRACY WALKER 8 APACHE ST PARK FOREST ILL, 60466, (708) 790-2183/(708) 8567216. THANK you FOR YOUR PROMPT ATTENTION TO THIS MATTER, IVE BEEN IN DISTRESS ABOUT THIS MATTER FOR 3YRS!!! THANK U
Comments:
Posted by Kris10 on 2012-04-25:
You really shouldn't put your phone number, e-mail, address and full name on public boards like these. Sounds like you may need to contact an attorney.
Posted by trmn8r on 2012-04-25:
If I read the complaint correctly, they are denying a repair of your engine under warranty because you can't prove that the engine was serviced in accordance with the service schedule. I hate to say it, but this is pretty standard practice. An engine repair is typically expensive. Certain motors are more prone to a "sludge" problem, and servicing them regularly is important.
Further, it sounds like you let the car sit unrepaired for two years, while paying $600+ a month for the loan, etc. Is that true? That is $14K+ you have paid out for a car that isn't operable. I'd make some move soon, and letting the warranty go may be a good first one. Unless you want to pursue legal action...
Further, it sounds like you let the car sit unrepaired for two years, while paying $600+ a month for the loan, etc. Is that true? That is $14K+ you have paid out for a car that isn't operable. I'd make some move soon, and letting the warranty go may be a good first one. Unless you want to pursue legal action...
Posted by FoDaddy19 on 2012-04-25:
I do think unless it's not covered in warranty (and it may not be), they they should've covered the towing expenses for the 2nd breakdown. However keeping maintenance records when you're not using the dealership for regular maintenance is your responsibility. Obviously if something like what happened to your car does occur, you will have to provide proof that the scheduled maintenance was adhered to. Asking you for proof that the car was properly maintained is not rude. And based on what you've posted here, you haven't been cheated or lied to in my estimation. Being a single mother of four really doesn't factor into this, as it's purely an issue of proper record keeping and could happen to anyone regardless of marital status.
You can bring a lawyer into this if you want,but I'd be willing to bet my lunch that there's something in the warranty contract that states something to the effect that if you don't have proof that the scheduled maintainece was carried out, then the warranty is void. And as far as the dealership is concerned if you don't have reciepts, then it didn't happen. Even if it did. The burden of proof is on you. And honestly if they said they found sludge in the engine, and presumable can prove it, it's going to be very hard to persuade a judge that the maintenance was indeed done on time, because the presence of sludge is almost a dead giveaway that the engine was run too far between oil changes. To clarify, I'm not saying you didn't perform the maintenance, but it's going to be almost impossible to prove that you did given that you don't have the receipts and your engine has sludge in it. So I tend to believe that you will not be getting your money back and I think you're going to have to shell out some bucks for a new/used engine. Or part out the car. Good luck though.
You can bring a lawyer into this if you want,but I'd be willing to bet my lunch that there's something in the warranty contract that states something to the effect that if you don't have proof that the scheduled maintainece was carried out, then the warranty is void. And as far as the dealership is concerned if you don't have reciepts, then it didn't happen. Even if it did. The burden of proof is on you. And honestly if they said they found sludge in the engine, and presumable can prove it, it's going to be very hard to persuade a judge that the maintenance was indeed done on time, because the presence of sludge is almost a dead giveaway that the engine was run too far between oil changes. To clarify, I'm not saying you didn't perform the maintenance, but it's going to be almost impossible to prove that you did given that you don't have the receipts and your engine has sludge in it. So I tend to believe that you will not be getting your money back and I think you're going to have to shell out some bucks for a new/used engine. Or part out the car. Good luck though.
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