Charter Communications - "special Promotions" aren't so special! I was charged more than agreed!!!
Internet service - Complaint
MAULDIN, SOUTH CAROLINA -- I just started my internet service with Charter & was fine until I received my 1st bill...When I called about the promotion being offered @19.99 I specifically asked the salesman if that would include wireless. I was told YES! I ad a modem & router of my own but it was not compatible with their equipment. Therefore I was informed I would have an additional $7.00 chg per month for their modem etc. This was ok with me.
I rec'd my bill today & I am being charged the agreed 19.99 BUT I am ALSO charged 14.99 extra for wireless. Now when the guy came to install my internet, he brought the modem in 1st that was for just internet & I told him I was supposed to have wireless. He changed the modem & neither did he tell me that it was going tobe extra 14.99 either.
My previous internet company never had the same amount on my bill either after their "special" ran out. I CONSTANTLY stayed in contact with them trying to get my bill straightened out each month. To top that off when I moved a month ago, I had called them in plenty of time to arrange the transfer of my internet & instead of them transferring it, they turned it off, FOR NO REASON! Then could not tell me exactly what happened. SO.. I left them & that is why I contacted Charter to begin with.
I am on a fixed income & that is reason I looked for special prices. I enjoy internet because I cannot afford to go out or shop much.
I expect a deal to be a deal. SO..I contacted Charter today & told them to just cut it all off because I don't need their internet that badly.
They acted as if "so what"? We don't care! Well this seems like they got a little too big for their "britches" as my grandmother used to say & as if losing 1 customer doesn't make a difference! But from what I'm reading here, seems to me like I'm not the ONLY 1!
To top it off, I was told I could return their modem & if not & they send someone to pick it up, I will be charged an ADDITIONAL $45.00. I WILL NOT PAY CHaRTER any more than I legally owe. And by the way I haven't had my service but 1 week today......NOT 1 MONTH so I think THEY WILL OWE ME!
It all goes back to "THE ALMIGHTY LOVE OF MONEY!!!!!" I may not be rich but I don't lie & rip people off! Maybe that's why I'm not rich!!!!!