Daniel - Netspend and Western Union (Partner Service)
Western Union transfer money to Netspend Prepaid card - Complaint
EAST PALO ALTO, CALIFORNIA -- Both companies have a big problem in their processing of mistakes on their part. I deposited 20.00 and paid the fees of 3.95 for Western Union to load my Netspend card. I had confirmation of the transactions from both companies. This occurred on 4/11/2011. On the 4/23/2012, my account was blocked from my Netspend account. I called and waited hold for 9 hours and talked to Netspend repres for maybe 15-20 minutes total. BOTH companies told me that they had no idea why it Western Union requested a block on my account. Netspend blocked my account merely because Western Union requested them to do so! Neither company can answer why the account was blocked! Netspend told me, I counted this statement, " Western Union requested the block and only Western Union can remove it". Western Union says I own them $20.00. The question is why??
I paid for a service in cash to Western Union that they provide. Why do I owe them an additional $20.00? If someone wants to check it out, here are the MTCN 724-313-2663, sender's confirmation number 2824021. Both indicate that the transaction was complete. Since then I have contacted Western Union and they no idea why my account is blocked. These two companies have a partnership forming a conglomerate. When it comes time to communicate with each other they have problems not just in general but when trying to resolves any issues. I am being charged by Western Union an addtional $20.00 for a successful transaction that I paid them to do.
Now my normal deposits for my retirement are on hold! The Netspend company loves putting you on hold! I have used 9hours of talk time to resolve this issue. At the Partner Sevice department, they people who work there love using the hold button and love to play games on, who's gonna be the supervisor. Yesterday it is Matt, today it is Tiffany. Each of course claim to have the power to remove the block. That is of course, when Western Union finds the time to send an email. An email!!! I was told that,"they should have an email today, I mean hopefully this morning".. It is all tatctics with them. When I ask for, Chuck Harris, the guys who runs Customer Service and Operations, clamer and than forward me to another office person who plays the role and still tells me, that they talked to the Reprs from Western Union who said that they will send them an email to clear this matter up. I was a happy customer with them. Now, I am looking at the benefits of Bank of America for the needs etc... Stay away from Netspend and Western union when it comes to transfering moneies that you pay them to load into the pre-paid car like Netspend.