Maaco Theft Of My Vehicle Lights
BOSTON MASS DORCHESTER, MASSACHUSETTS -- My vehicle was painted last Wed, 4-18-2012.
1030 Morrissey Blvd Dorchester, Mass,02122 617 282-3400
Repair Order 72874
Today... Wednesday 4/25-2012 I arrived at around 8am to pick up my Honda Accord.
I was pleased with the work completed however as I drove home I saw a light on the Dashboard that was not there before. The light was "DAL" I called to speak to Ryan [snip] whom was in charge of my work done to the car. He was tied up and the secretary stated he would call me back. Curious on to what this light was I decided to Google it... It was a representation of damaged Daylight Savings Light or missing. I popped my hood and discovered my 9005 (bulb size) Yellow light bulbs were missing!
By this point I am enraged; the vehicle was at Maaco for 7 days total. I called back to talk to Ryan [snip] and I got him on the phone this time. He listened to me and assured me I would get a follow up "soon"
It was 3pm by now and I called Macco again, Ryan [snip] then informed me that it was impossible for his people to take it, explaining that the car was at times on CCTV coverage but AT OTHER TIMES NOT.... Hello contradiction!!!! Ryan then said the General Manager for the Shop Brian [snip] would call me back.
The Shop General Manager called me around 5pm and I explained to him my story about his Shop has a rat and there is a thief in there. He stated that he had changed his entire staff and he can guarantee no one took my light bulbs. How can a person in upper management neglect an investigation of this magnitude?
The bulbs are inexpensive... It's the principle!!!!
Brian was firm saying THERE IS NOTHING HE CAN DO TO assist me in which I spent 400 $ Dollars of my hard earned money to have items taken from my vehicle. THIS IS COMPLETELY UNACCEPTABLE!!!
To: Macco franchise owner and Shop General Manager: Brian [snip]
All I asked for was a simple reimbursement of the stolen light bulbs from your shop. There is no question I am 100% confident there is theft going on.
My bulbs could have easily been replaced for 30$ or less...
Now you will lose Customers.... Me losing 30 dollars is nothing... your shop losing Thousands in lets say 4-5 Customers would bring satisfaction to me. At the end of the day I was taken my bulbs (30$) you would lose thousands in future customers. Bad Management skills you have.