Direct Buy - Company never delivered merchandise
LANCASTER, PENNSYLVANIA -- I purchased Direct Buy on 11/11 thinking that the company was going to help us save money. I was concerned because we had to sign a contract without truly being certain about it. Anyhow my husbaand andI decided to purchase a kitchen set. We ordered this on 2/3/12 and was told would take 6 weeks. That time passed and by the time we got to the 8th week will did contact. We made our 1st call and had to leave a message. No one returned our call. Called again and was told that they saw our purchase and would be deliverd from California then was to go to Noth Carolina were they would hot tag it and have it expedited to their location. At week 12 was very upset. Called 3rd time and was told that someone with similar last name ordered same set so that was not our order. Customer service called the following day and said would look into the matter by the follwing Monday. Have received several calls from customer service has been 16 weeks still have not received merchandise.
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