Sleek MedSpa - Sleek Med Spa Sales Tactics
Facelift - Complaint
NEW YORK, NEW YORK -- On 9/27/2011, I met with a Sales Rep, Voula, at the Sleek offices on 5th Ave in NYC as I was shopping around for cosmetic surgeons to do a facelift. I met with a Sleek doctor and I asked if I could do surgery in my present medical condition, a deep anemia caused by daily menstrual bleeding non-stop for one year. I said I was in treatment with my OBGYN doctor to stop the bleeding but in a year, it wouldn't stop and I may have surgery to stop it. He didn't do any tests and scheduled the surgery for 2012. Voula asked me to leave a deposit for $2000 and start making monthly payments to pay off the procedure before the scheduled surgery. I agreed and left the deposit. The total cost of the facelift would be close to $14,000 after Voula convinced me that she had gone beyond her means to give me all sorts of discounts. I explained this was a big expense which could take me months to pay off and I might have to borrow from my small savings on the 401K to complete the transaction. As the menstrual bleeding did not stop and I had an emergency surgery in December, plus my son's college tuition to pay for, I requested Sleek for a refund in December 2011. After weekly attempts to contact someone in Accounting or a Manager at their office, I never got a response. The phone number I dial is answered by a Receptionist who passes on the messages to a Manager named Cory who’s never at the office (or so I’m told). Last Wednesday, I complained to the Receptionist that I’ve been calling for a month now and she said Cory will call me that day, but he didn't. After 2 months, I submitted a complaint to NY Better Business Bureau, whose officers contacted Cory but they were unsuccessful and getting him to agree to a refund. Cory stopped contact with them and they closed my case. I then went to NY State Department of Consumer Affairs where an officer, Kimberly Salas, contacted Cory and he agreed to refund me $1500 because aparently, I had signed papers (the fine print kind) where $500 are taken out as a cancellation fee. I agreed to this deal between me, Cory and Kimberly Salas. Cory said that it takes 4 weeks to send me a refund. It's been 2 months and nothing has been refunded. I contacted Kimberly Salas today and she suggested I go to NYC Court, she's now in the process of sending me these contacts as Cory has not returned my messages I've left for last month; or Kimberly messages.
The bottom line about these business practices is that they are not transparent at all. From the beginning when Voula gives you the sales pitch promising the moon and the stars, then she makes you sign fine print papers without explaining them verBally to you; and the doctor's negligence in giving me a surgery date in my medical condition. I went to Sleek just to ask information and have a free consultation to prepare for my post-OBGYN surgery when I'd get better; instead, I left their offices with a surgery date and minus a $2000 deposit.
I am now sending this same letter to their CEO in Florida, with copy to Cory and NYS Consumer Affairs, plus a review in Yelp, hoping to get my hard earned money back.