Enterprise Rent-A-Car Complaint - Enterprise UK damage waiver scam
HEATHROW AIRPORT -- When I returned my car rental to Enterprise at Heathrow last August they found a 4 inch scratch underneath the plastic bumper, the kind of scratch incurred when you ride up on a curb when parking (something we didn't do by the way). You had to get down on your knees to see it. I can't imagine any other rental car company in the world would find much less consider the scratch as damage. They took a pre-charge of 50 British pounds and suggested the final charge would be less. They also promised I'd be notified within a few days as to the final charge.
Seventy-five days on I get a charge to my credit card for a total of almost $400 including the initial 50 Pounds and no explaination as to how they spent all that money fixing a 4 inch scratch in plastic!
Do me a favor and pass on the news. Don't ever rent from Enterprise in the UK.