Joseph A. Bank - HORRIBLE SERVICE!
TUXEDO RENTAL - Complaint
NASHVILLE, TENNESSEE -- We had a horrible experience with a tuxedo rental from the Joseph A. Bank store at the Green Hills Mall in Nashville TN. We placed our order and clearly instructed them that the tuxes would be picked up in NJ. The woman who waited on us - very slow and spacey - verified the store address and number with us. We repeated this process for the second tux. We arrive at the store in NJ four days before the event to pick up the tuxes. They were in Nashville. Someone forgot to "sync" the order supposedly. The store in Nashville was instructed to over night it to the store in NJ. Considering that it was late in that day and they were unable to get it posted that day, we expected the tuxes to come on Friday, one day before the event. On Friday the NJ store informed us that the tuxes were still in Nashville. Despite repeated complaints, Jos. A. Bank has offered no discounts or credits - only lame apologies. The district manager just told us he was aware of the problem. If the tuxes don't fit, there is no opportunity to change anything. I would never recommend Jos. A. Bank or purchase from them again! Find someone else for your tux rentals!