Maytag Corporation Complaint - Unit Walks/Shakes Violently/Noisy
WEST LAWN, PENNSYLVANIA -- I purchased the Legacy Series washer at my local Home Depot 1/14/2005. From the get go, the washer walked all over my laundry room. Towels can be a culprit in a lot of cases. But, in my case, the washer walked in most scenarios. The washer is fairly quiet in water use modes. But, when spining..LOOKOUT. The unit shakes violently. And is noisy as well. Being the situation above. I called for service 6/14/2005. Technician was friendly and well versed. However, the following is a description of that service call....The tech told me it was because it was on a wood floor with foundation underneath. He informs me that all Maytag washers are tested on flat concrete. I found this response not only perplexing. But, also ridiculous. Not all homes are built on concrete slabs. And I live in South Central PA. In most cases, foundations (basements) are mainstream. Not only that. But in many current designs, laundry rooms are placed on the 1st or 2nd floors. Whether there is an open foundation or not....So I mentioned to the tech that I had 2 washers (White Westinghouse & GE) in the very same location before. And never did they shake or walk. He (tech) moved the unit a few inches back and to the left. WA-LA>no shaking/noise. A few days later when I went to do laundry. By the 3rd load it was shaking/walking again. Had them back in September for the same problem. Pretty much a repeat of the same story. However the tech told me he would put a new base on the unit, if i had to have service again. But he also said, the base is nearly the same as mine. Because the model I purchased was there top model in the Legacy line. I will call today. But find it redundant to put an identical base on it. Just to have it do the same thing. This call to them for service will be pleasant. But to the point. I expect it to be 100% repaired. I have a bad feeling, based on other readings concerning Maytag Products/Repair. I don't think i'll get very far. Personally, I'm appalled at the very fact that Maytag products have become problematic. Had I known about the events above. I would have went with another brand. But, I expected top quality from Maytag...Also, As a sidebar, the matching dryer gave me problems (was too hot on Ultracare (low)) as well. That cost me over a hundred dollars, because it was out of warranty (bought the dryer about a year earlier) at the time. The news is not good about that as well. Dryer again gets way to warm on Ultracare...To finish with a little humor concerning this fiasco. I have the following items (My son's size 2-1/2 old sneakers, 2 Rubbermaid waste backets, and an ironing board) around the perimeter of the washer to keep it in place. If the situation does not get corrected. I will, unfortunately, be looking for another brand of washer to replace it. I know this will be at my expense. But, peace of mind is more important. I hope in the future for all of us. That if enough complaints are filed. Maybe, Maytag will adjust their attitude accordingly...Good Luck To All Of You..
More Reviews on Maytag Corporation: