HARBOR SPRINGS, MICHIGAN -- My problem with DirecTV started before I even had service. Won't go into how but I ended up spending six hours total, talking with representatives on several occasions by phone. On my April 7th call, and after talking for three hours (the day before Easter) and my telling them over and over that I wanted to terminate the service (had a three way conference with an AT&T representative and a DirecTV rep)my phone dropped the signal (AT&T signal). I should have thought about hanging up earlier! During that call, it was also discovered there were two separate accounts set up for me, which would explain why I was getting totally different answers every time I called them. I was also billed for a movie that I did not order. I never order movies on PPV. Can't afford it for one, and can't sit that long for another. After receiving a bill for $130, then a few days later another bill for $160 and a few days ago another one for $190, they had the gall to say that I had not terminated the "DirecTV" portion with them on the 6th, even though AT&T said they had that information. DirecTV said I was still on the plan because I had not called them. Anyone who calls DirecTV knows that you will eventually end up talking to AT&T because they are working together now. You never know which one you are talking to because they pass you around. I had not had any service since April 6th because they dropped my signal (I hadn't paid my bill). My service started on March 1 and they dropped my signal on April 5th! So, you better not be late or your service will be dropped right away. I was waiting for a revised bill (which I was supposed to get per a previous call).
The reason I went with DirecTV was because they had a promo bundle where I was to save money per month over cable TV for television and internet service. The agreement was for Choice package to be $51.50 per month and internet service for $14.95 per month. I am living on disability only and I was trying to cut costs. Doesn't it make sense that if I signed on as a bundle promo, that when I cancelled it would obviously be the whole bundle? Yesterday, I finally lost it on the phone while talking to a supervisor, who had no intention of listening to me! You know the saying, "_______ is driving me nuts?" Well, I actually did!! Cried the rest of the day after they told me they were going to send me my final bill which would include $440 for early termination!!!! I am disabled with multiple shoulder surgeries, recently I had eight vertebrae fused, and rods running the full length of my back, breast cancer, among plenty other problems, I also take meds for chronic depression.
I have never been one to believe in suing anyone. I always thought that was a lazy persons way to try to get money. After all this aggravation for a whole month, and if I receive a bill for aforementioned "services" I most certainly would not hesitate. I am so angry with the whole lot of them. Problem being, I don't have the money to do it. Does this sound like they have the right to bill me for everything they have said they could? I am still afraid of what may be heading my way. I do hope, however, they keep their "recordings" of all conversations. Anyone listening to these would have no problem finding that I definitely did cancel. Please do not go through these circumstances by going with DirecTV.