Priceline - Refuse to refund travel insurance and processing fee for trip cancellation Feb 2013
Booked a cruise with Priceline after getting a better rate than from another travel agency. made 500 dollar deposit for the cruise and travel insurance and processing fee for a total of $689.00. had to cancel the cruise and was told insurance and processing fee not refundable. talked to supervisor and she told me thats why I bought insurance so I could get back my 500 dollar deposit. I find this strange because I was issued a full refund from first travel agency and no questions asked. insurance also refunded. I was told at the time of booking-Feb 12,2012 that a full refund would be made up to two months prior to sailing date. nothing was ever said to me that insurance was non refundable. and I didn't have to buy insurance at the time of booking either. my travel was aboard NCL Epic sailing February 2,2013. I have more information at your request if needed regarding other agency, etc. I will not travel Priceline again. thanks for listening.