Wells Fargo - Over-Draft Fee Complaint
I deposited money, then went shopping. Woke up, had an overdraft fee. I was told by Wells Fargo that if money is deposited BEFORE a withdraw there is no fee. I told the customer service representative that that was what happened.
I was then told that because the branch that I deposited my money with had a posting time of 2:00 and because I deposited my money after the with-drawl came first. They told me, that it is Wells Fargo’s policy that the customer knows what the posting time for ALL branches are.
When I called to get the fee reimbursed, Scott a "manager", had a total inability to empathize with me as a customer. He did nothing but follow the process and basically just read off the prompt and flow chart Wells Fargo employees are given. To give an example, Erb also proceeded to tell me that he did not think people were upset with the banking industry and it was the customer's responsibility to know the posting times of each branch.
Needless to say, I will be switching banks.
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