Amtrak - Train Service Sucks!!
CENTRALIA, ILLINOIS -- I arrived at the train station in Centrailia, IL 3 hours before the train was scheduled to depart. The train ended up being almost an hour late with no way of knowing exactly when it would show up. Finally, when it did arrive, it slowed down, stopped, the conductor threw some bags off, a couple passengers departed, and the train took off. I barely had time to get out of the car I was waiting in before the train was already on its way out.
They didn't even check to see if a passenger was supposed to get on the train and sure as hell didn't wait for me as I ran towards the tracks. It's utter bull crap. Even the station conductor, who knew I was there waiting, failed to tell me prior to the train's arrival that if the train is running late and you're not waiting on the platform, they will leave without you.
No signs were posted or anything listed on the website that stated you must be on the platform waiting if the train is running late. The website also suggested that the train has a load and unload time of about 5 minutes. This train had come and gone within a minute.
And besides all that crap, it makes it even worse that they expect you to stand on the platform and wait for a late train, not knowing when the hell it's going to show up, in the freezing cold at 1 in the morning in the middle of a shady side of town by yourself.
Their service sucks, their staff are douche bags, and the idea that trains are supposed to be on time is a bull crap lie.
The best way I can put it: if you're new to train travel, make sure you can read minds.