Nike Golf Shoes Horrible Quality, Customer Service even worse

Review by lifeinsure on 2012-04-28

Rating:

CHICAGO, ILLINOIS -- I own 40 pairs of golf shoes, lots of Footjoy, Ecco, and some Nike. I don't wear any particular pair enough to wear them out. I have a pair of Nike that literally have the heels delaminating and falling off the shoes. Called their customer service assuming they'd stand behind the shoes as the design is clearly defective or they were manufactured using glue that does not last. Their response, in short, was to tell me to go scratch. So, I will. You can be sure that I will NEVER buy another NIKE product as long as I live, and I will continue to tell everyone I know the same story. I was totally willing to forgive their crappy quality if they stood behind the product and came up with some sort of remedy. But their attitude and their policy were both absurdly myopic in a world of blogs and tweets. How can it make sense to turn away a customer service opportunity to show a customer that you care about them, and will stand behind your product. Their people are doing just the opposite. There are lots of companies that enjoyed financial success and glory, only to become irrelevant once they lose their way. Nike, in my view, is one of those companies.

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Posted by Pirate on 2012-04-28:

you have 40 pair of golf shoes. . . . . How long have you had the pair you're complaining about - it might be they died of old age. I have about a dozen pair of running shoes - many of the older ones have not cushion left - I don't hold the manufacturer responsible as I believe they're worn out. Your complaint has no merit if you cannot product a receipt or determine how long you've had and worn them.

Posted by PirateKnowsAll on 2012-04-28:

If you have this many pairs of shoes, how can you tell how long you've had any of them? If you don't have a receipt or know the date of purchase, you can't hold the manufacturer at fault.

Posted by DIRM74 on 2012-04-28:

I have noticed more and more negative reviews popping up for Nike. They definitely aren't the same quality shoe they once were. I stopped buying that brand years ago.

Posted by clutzycook on 2012-04-28:

I can't wear Nike's (or Reebocks for that matter) on account that they're bad for my flat feet.

Posted by Bete Noir on 2012-04-29:

shades of Imelda....
Actually EVA in shoes breaks down in time, perhaps this is your problem.