Nike Golf Shoes Horrible Quality, Customer Service even worse
CHICAGO, ILLINOIS -- I own 40 pairs of golf shoes, lots of Footjoy, Ecco, and some Nike. I don't wear any particular pair enough to wear them out. I have a pair of Nike that literally have the heels delaminating and falling off the shoes. Called their customer service assuming they'd stand behind the shoes as the design is clearly defective or they were manufactured using glue that does not last. Their response, in short, was to tell me to go scratch. So, I will. You can be sure that I will NEVER buy another NIKE product as long as I live, and I will continue to tell everyone I know the same story. I was totally willing to forgive their crappy quality if they stood behind the product and came up with some sort of remedy. But their attitude and their policy were both absurdly myopic in a world of blogs and tweets. How can it make sense to turn away a customer service opportunity to show a customer that you care about them, and will stand behind your product. Their people are doing just the opposite. There are lots of companies that enjoyed financial success and glory, only to become irrelevant once they lose their way. Nike, in my view, is one of those companies.