Sears - $3000 Refigerator Dead After 5 Yrs
Model # 79577573600 Kenmore Elite Refigerator - Complaint
THE WOODLANDS, TEXAS -- I purchased top of the line 5 yrs ago and it starting having ice problems about 3 months ago. When the interior light kit melted it was time to call.
Sears sold me a $270 service agreement that would cover up to $500 per repair for one yr. After changing every board, several parts, and about 8 service calls they declared the frig unfixable and offered $500 against a new one. The top of the line is now $4000. The techs believe that there is a shorted wire inside the box. After writing letters to Sears Holding, talking to the store manager and the customer service conncection at Sears head quaters, they are standing pat. NO BACK UP.
It looks like they keep refering to the service agreement and will not discuss anything else. Needless to say, why would I buy anything else from them... That's why the Sears store here in the Woodlands Mall (one of the best malls in the country)is closing. I believe the melting light kit, the improv adjustments by one tech and a last of knowledge are the problems. After so many trips they just pull the plug and say no more... its not repairable.